Refund policy

At SRCMA, we want you to enjoy shopping with confidence.

If you are not completely satisfied with your purchase, we are here to help.

Please review our Return & Refund Policy carefully before submitting a return request.

Return Eligibility

SRCMA accepts returns for both defective and non-defective products.

You may request a return within 30 days from the delivery date.

To be eligible for a return, items must meet the following requirements:

  • The product must be new, unworn, unwashed, and unused;
  • The item must be in its original condition with all original tags attached;
  • The item should include original packaging whenever possible;
  • The product must be free from stains, odors, damage, or any signs of wear or alteration.

Customers may try on items for sizing purposes, but returned products must remain in a new and resalable condition.

Items that do not meet these requirements may not be accepted for return or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, washed, altered, or damaged after delivery;
  • Items without original tags or packaging;
  • Items returned without prior authorization;
  • Returns requested after the 30-day return period;
  • Final sale items marked as non-returnable.

How To Request A Return

To start a return, please contact our Customer Support team before sending your item back.

Please provide:

  • Order number;
  • Email address used to place the order;
  • Item(s) you would like to return;
  • Reason for your return request.

After reviewing your request, we will provide return instructions.

Please do not send items back without receiving return authorization.

Unauthorized returns may not be accepted.

Return Shipping

Returns must be shipped back by mail.

Customers are responsible for return shipping costs unless the return is caused by an error made by SRCMA.

Examples include:

  • Receiving a damaged item;
  • Receiving a defective item;
  • Receiving an incorrect item.

Return packages should be shipped using a trackable delivery method.

SRCMA is not responsible for return packages lost or damaged during transit.

Refund Process

Once we receive your returned item, it will be inspected to confirm that it meets our return requirements.

If your return is approved:

  • Your refund will be issued to your original payment method;
  • Refunds will be processed within 7 business days after approval;
  • Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Original shipping fees are non-refundable unless the return is caused by an error made by SRCMA.

SRCMA does not charge any restocking fees for approved returns.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Order number;
  • Description of the issue;
  • Clear photos of the item;
  • Photos of the packaging when applicable.

We will review your request and provide an appropriate solution.

Exchanges

SRCMA accepts exchanges for eligible products.

Exchange requests must be submitted within 30 days from the delivery date.

If you would like to exchange an item for a different size, color, or style, please contact our Customer Support team before sending the item back.

Exchange items must meet the same return requirements listed in this policy.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return request, please contact our Customer Support team.

SRCMA

Phone:
+1 704-525-8437

Email:
info@srcma.com

Address:
433 Hollis Rd
Charlotte, NC 28209
United States

Thank you for choosing SRCMA.

We appreciate your trust and are committed to providing a fair, transparent, and reliable shopping experience for every customer.