Refund policy

At SRCMA, we want you to enjoy shopping with confidence. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy before submitting a return request.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must meet the following requirements:

  • The product must be new, unworn, unwashed, and unused.
  • The item must be in its original condition with all original tags attached.
  • The item should be returned in the original packaging whenever possible.
  • The product must be free from stains, odors, damage, or any signs of wear or alteration.

Items that do not meet these requirements may not be accepted for return or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items without original tags or packaging.
  • Items returned without prior authorization.
  • Returns requested after the 30-day return period.

How to Request a Return

To start a return, please contact our customer support team before sending your item back.

Please provide the following information:

  • Your order number.
  • The email address used to place the order.
  • The item(s) you would like to return.
  • The reason for your return request.

After reviewing your request, we will provide return instructions.

Please do not send items back without receiving return authorization. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is caused by an error on our part, such as receiving a damaged, defective, or incorrect item.

Return packages must be shipped using a trackable delivery method.

Refund Process

Once we receive your returned item, it will be inspected to confirm that it meets our return requirements.

If your return is approved, your refund will be processed within 7 business days after the inspection is completed.

The refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to display the refunded amount in your account.

Original shipping fees are non-refundable unless the return is caused by our mistake.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photos of the item and packaging.

We will review your request and provide an appropriate solution.

Exchanges

We accept exchanges for eligible products.

If you would like to exchange an item for a different size, color, or style, please contact our customer support team within 30 days of receiving your order.

Exchange items must meet the same return requirements listed in this policy.

Return Processing Time

After your return package is received, please allow 3–5 business days for inspection and processing.

Approved refunds or exchanges will be processed promptly after the inspection is completed.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return request, please contact our customer support team.

Store Name: SRCMA

Email: info@srcma.com

Phone: +1 704-525-8437

Business Address:
433 Hollis Rd
Charlotte, NC 28209
United States

Thank you for choosing SRCMA. We appreciate your trust and are committed to providing a fair, transparent, and reliable shopping experience for every customer.