Shipping policy


At SRCMA, we are committed to providing a reliable and efficient shipping experience for our customers.

This Shipping Policy explains our order processing times, shipping methods, delivery estimates, tracking information, and other important shipping details.

Order Processing Time

All orders are processed Monday through Friday, excluding weekends and public holidays.

Orders are typically processed within 1–3 business days after payment confirmation.

During peak shopping periods, promotional events, or holidays, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing time is separate from shipping transit time.

Shipping Time

After your order has been processed and shipped, estimated delivery times are:

Standard Shipping

Estimated transit time:

6–9 Business Days

Estimated total delivery time, including processing:

7–12 Business Days

Delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • Shipping destination;
  • Carrier operations;
  • Weather conditions;
  • Public holidays;
  • Customs procedures;
  • Other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated automatically at checkout based on:

  • Delivery address;
  • Selected shipping method;
  • Order details.

SRCMA may offer free shipping promotions from time to time.

Any available shipping offers will be displayed on our website or during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow up to 48 hours for tracking information to become active after shipment.

Some carriers may require additional time to update tracking information.

You can use the tracking number provided in your shipping confirmation email to monitor your order status.

Shipping Address

Please ensure that your shipping address information is complete and accurate before submitting your order.

Customers are responsible for providing correct shipping information, including:

  • Full name;
  • Street address;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP code;
  • Contact information.

SRCMA is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.

If you need to update your shipping address after placing an order, please contact us as soon as possible.

Address changes cannot be guaranteed once your order has entered the processing stage.

Delayed Deliveries

While we work with reliable shipping carriers to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions;
  • Carrier delays;
  • Customs inspections;
  • High order volumes;
  • Public holidays;
  • Transportation disruptions.

We appreciate your understanding and patience if unexpected delays occur.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact our Customer Support team as soon as possible.

Please provide:

  • Order number;
  • Description of the issue;
  • Photos of the damaged package or product when applicable.

We will review the situation and work with the shipping carrier to provide an appropriate solution.

Please note that packages marked as delivered by the carrier will be considered successfully delivered.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team.

SRCMA

Phone:
+1 704-525-8437

Email:
info@srcma.com

Address:
433 Hollis Rd
Charlotte, NC 28209
United States

Thank you for choosing SRCMA.

We appreciate your trust and remain committed to providing dependable shipping services and a smooth shopping experience from checkout to delivery.